NPS is gathered from personally from all our staying guests every day during the checkout process. Minimum response rate of 65% is needed to calculate and establish the NPS score.
Generally NPS score over 55 is considered a very good result.
We believe NPS helps us:
- to inspire and boost our personnel to deliver unforgettable guest experiences for all our guests
- to follow whether we reach our objectives in service quality and the guest experience
- to understand most important operational development areas from our guests’ point of view
- to help us focusing our development actions to the right areas