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Safe Stay - You are safe with us

The safety and health of our guests and staff is our priority. A safe environment is a prerequisite for everything we want to offer you: experiences, relaxation, a good night’s sleep, tasty food, efficient meetings and memorable celebrations. We do our utmost for the safety of you and our employees. 

If you see a team member wearing a mask, it is a sign of love - love for the people who are visiting us, and love for our dear colleagues.

We are adjusting our services as follows:

  • Between 1 and 11 January 2022 the alcoholic beverages can be ordered 5PM at the latest and at 6PM we collect all the alcoholic beverages from the tables. At restaurant Toscanini the last food orders are taken in 7PM at the latest and the restaurant is closed at 8PM
  • Between 1 to 11 January 2022, we require a Covid-19 passport, such as a certificate of a full vaccine course, a certificate of recovery from Covid-19 less than six months prior or a negative Covid-19 test certificate issued less than 72 hours prior from all breakfast, restaurant and bar guests during the opening hours. In case you do not have Covid passport and your room rate includes breakfast, you can pick up a take away bag from the restaurant
  • After 12 January until further notice we no longer require a Covid-19 passport from our breakfast, restaurant or bar guests
  • During weekdays when we have less visitors, our hearty breakfast is served to the table
  • Between 12 and 31 January 2022 the alcoholic beverages and last food orders can be taken in 5PM at the latest and the restaurant is closed at 6PM
  • Klaus K gym can be used privately upon availability, ask more from reception

On the other hand, we offer the most safe and unforgettable experiences in our exceptional rooms and suites at all times. Enjoy Klaus K Staycation and pamper yourself with three course dinner in the peace and serenity of your room or suite or in Toscanini restaurant. In addition, Toscanini’s takeaway menu is available during the opening hours of the restaurant. Room service is available from 3PM to 9PM (alcohol beverages can be ordered until 5PM), minibar is available 24/7. Thank you for staying with us during these exceptional times. We will do everything in our power to make your experience safe and unforgettable. Let’s take care of each other, a warm welcome.

Our safety and hygiene policy

  • Our employees have been trained to secure your safety. We will tell you about our important hygiene instructions during your stay
  • We recommend wearing a face mask
  • All contact surfaces such as door handles, payment terminals, reception desks and elevator buttons are being disinfected with antibacterial detergents frequently
  • We pay attention to hand hygiene and we also encourage our guests to do so. You will find hand sanitizers in the public areas of our hotel, at the service counters and in the toilet facilities
  • We highly recommend card payment instead of cash
  • We want to protect the health of our guests and team members and ask you not to visit our hotels and restaurants if you experience any kind of flu symptoms, even the mildest

Safe Rooms

  • Your room is your room only
  • We avoid visiting your room while you are inside and always wear gloves when visiting your room

Safe Food

  • We will make your experience relaxed by following the official guidelines on customer numbers. You will be given a breakfast time slot upon your arrival to make the breakfast as smooth as possible
  • We highly recommend card payment instead of cash

Safe Meeting 

  • We follow the official guidelines on safety distance and number of clients so that you can meet and celebrate safely on our premises
  • We make sure the space is thoroughly cleaned before your event

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