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KLAUS K – BEST RATE GUARANTEE

Here at Klaus K hotel, we always do our best to guarantee the best rate when booking online at www.klauskhotel.com. You will always get the best available rate through our website.

In fact we are so confident, that if you find a better rate anywhere else online, we will match it. In addition we will also discount that rate by a further 20%. Should you find a lower rate elsewhere, please submit a claim within 24 hours of your original booking.

HOW TO APPLY FOR A CLAIM?

    1. To make your claim, send all relevant information via our apply claims form in 24 hours after booking: Apply claim here
    2. Your claim should be include the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website
    3. Your claim should specify the exact date & time and your contact information.
    4. You can only claim once per reservation
    5. If it can be verified that the lower rate found qualifies for the Best Rate Guarantee promise, and all other terms and conditions are met, Klaus K hotel will, subject to room availability, match the lower rate and discount that rate by an additional 20%.

Terms & Conditions

    1. Claim must be submitted within 24 hours after making a confirmed reservation done through KLAUSK Hotel website and 24 hours prior the arrival date check-in time
    2. Your claim should be supported by the URL where the lower rate was found and a screen shot which clearly displays the date of stay, room type, same hotel, inclusions and payment conditions of the lower rate offering on the competing website
    3. Your claim should specify the exact date and time as well your contact information.
    4. You can only claim once per reservation
    5. If it can be verified that the lower rate found qualifies for the Best Rate Guarantee, and all other terms and conditions are met, Klaus K hotel will, subject to room availability, match the lower rate and discount that rate by an additional 20%.
    6. The Best Rate Guarantee only applies to published rates available to the general public online, which can be found and booked immediately without any kind of restriction or payment restrictions.
    7. The lower rate found must be for exactly the same booking criteria - the same hotel, the same room type, same inclusions, the same stay dates, same number of guests, and the same rate description.
    8. The cancellation and advance purchase policy and other conditions of the stay must be identical. If the claim refers to a reservation consisting of several nights’ accommodation, the average rate for each night will be compared to the average rate for each night, for an identical reservation, using the website where the lower rate is found.
    9. In the case of a fully prepaid rate booked through our website, We will refund the difference to your credit card, if applicable, within 30 business days of submitting your claim.
    10. Klaus K hotel is declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other booking channel.
    11. The Best Rate Guarantee does not apply to
    a. Negotiated group rates
    b. Corporate rates and or conference /seminar rates
    c. Specific promotional offers granting an additional discount after the booking is made (i.e. promotional codes
    supplied further to the registration in a newsletter)
    d. Rates granted Klaus K hotel partners and their employees
    e. Rates granted to Klaus K hotel employees
    f. Rate Guarantee does not apply to packaged rates, or accommodations sold with additional amenities
    g. We reserve the right to deny a claim if the availability of the Competing Rate cannot be independently verified
    at the time of processing the claim
    12. Any claims with rate difference smaller than 2.00 €
    13. Currency conversions for different currencies will be made at the rate published at www.xe.com at the date of initial reservation
    14. Klaus K hotel reserves the right to modify or cancel its Best Rate Guarantee policy at any time in its sole discretion and without prior notice
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